Reinstalling and reconnecting the agent¶

Use this guide when a device was removed, the agent was reinstalled, but connectivity to the service is not restored correctly (for example, no new Username/Password prompt appears).

When to use this guide¶

Use the steps below when:

a device was deleted from the client area and must be registered again
the agent is installed but the device does not appear in Devices
no prompt appears for new login credentials

General flow (all operating systems)¶

In the client area, open "+ Add Device" and proceed to the platform-specific configuration step.
Ensure the local agent service is running.
Disconnect/log out the old local agent session.
Start a new interactive login/prompt and enter the new credentials from the wizard.
Confirm the device appears again in Devices.

Note

Reinstalling alone does not always reset the local agent registration state. Always include a disconnect step followed by a fresh login.

Linux (CLI example)¶

sudo systemctl start backup-tool
sudo /opt/DeltaCloudBackup/backup-tool login status
sudo /opt/DeltaCloudBackup/backup-tool login disconnect
sudo /opt/DeltaCloudBackup/backup-tool login prompt
sudo /opt/DeltaCloudBackup/backup-tool login status

Windows and macOS¶

For Windows and macOS, follow the same logic:

start the agent service
disconnect the previous session
run a fresh login with credentials from the wizard
verify that the device is registered

If you need exact service/CLI paths for your platform, open a support request and include environment details.